Cancellation & Refund Policy

TERMS AND CONDITIONS

Effective date: January 5^th, 2021

TERMS & CONDITIONS AGREEMENT

Welcome!

The Social Agent Academy Inc. (“Social Agent Academy”) welcomes you. We invite you to access and use our website.

The material appearing on the websites  www.mikesherrard.com,  www.socialagentacademy.com, and mikesherrard.mykajabi.com  (“this Site”), is provided as either information about Mike Sherrard’s events, people, courses, programs and story’s, or as a platform for online connection and community. The owner of this Site (Mike Sherrard), Social Agent Academy and its directors, agents, employees and affiliates assume no responsibility or liability for any consequences resulting directly or indirectly from any action or inaction you take based on the information found on or material linked to on this site.

Any information by or on this Site is provided for promotional or informational purposes only and is not to be relied upon as a professional opinion whatsoever. By using this Site, you accept and agree that following any information or recommendations provided therein is at your own risk. 

Please read carefully! Your access to and use of this Site is subject to legally binding terms and conditions which you accept and agree to by accessing this Site.

The following terms and conditions form a binding agreement (“Agreement”) between you and Social Agent Academy Inc., a company incorporated in Alberta. Mike Sherrard may modify, amend, supplement and replace these terms and conditions at any time without advance notice. Your continued use of this Site after any change means you have accepted the changed terms and conditions.

1. Copyright. All materials created by Mike Sherrard on the Site are protected by Canadian copyright laws as original works. The absence of a registered copyright symbol does not mean that such materials are not protected as belonging to Mike Sherrard. 

2. Links to Third Party Websites. This Site may contain links to third party websites. All such linked sites, materials and pages are not under the control of Mike Sherrard and Mike Sherrard is not responsible for the content contained in any linked website nor for any losses or damages you may incur as a result of the use of any such website. Mike Sherrard accepts no liability for any errors or omissions contained in third party websites. These links are provided to improve your use of the Site, enable you to connect with Mike Sherrard on various platforms, and help Mike Sherrard offer the easiest services for you and conduct transactions. 

3. Intellectual Property Ownership. If we have materials on the Site which you can download, a revocable, non-exclusive license is granted for you to download copies of the materials for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:             
4. modify or copy the materials;
5. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
6. share or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Mike Sherrard at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

If Mike Sherrard discovers that you have illegally misappropriated or used any of the intellectual property you were granted access to, you will be blacklisted from any future programs and will seek any all extent of legal remedies and you will be required to cover all legal fees necessary to enforce these rights.  

4. Testimonials.We love to share your wins and successes inside our programs. By signing up for our programs and courses, you waive the right to anonymity and any testimonials including unofficial testimonials and words of praise via Instagram stories, public Facebook posts or posts inside our Facebook groups, and direct messages with Mike Sherrard have the potential to be used on our marketing materials and/or any promotional efforts. You understand that all confidentiality provisions apply and that testimonials are the only exception to our confidentiality obligations. 

5. Refund Policy. We hold a very sensible ‘Do The Work’ Refund policy which means you have to prove you’ve gone through the entire core curriculum, complete all the required work, answer a few questions which we’ll ask you once you can prove to us that you’ve done the work and then we’ll have the unilateral discretion to grant a refund. 

If you decide your purchase was not the right decision for you or your business, please contact our support team at [email protected] within 30 days of enrolment. You must include your coursework and proof of going through the entire program as well as proof of the ads you have run following the strategies in the program and not generating 1 single lead with your request for a refund. If you request a refund and do not include your coursework by the 30th day, your refund will not be granted. All refunds are discretionary as determined by Social Agent Academy Inc. Due to the digital nature of our program, any refunds made after 30 days of enrolment will be denied.  

We are about honesty, fairness and customer satisfaction and have no problem issuing a full refund if you’ve actually tried your best and done the work but the course was not fitting for your business and/or business goals.

      5.1 An example of a situation where we wouldn’t give a refund is if someone doesn’t put in any effort, doesn’t try in our courses, doesn’t take full responsibility for their own success and then asks for their money back. We also do not offer refunds for the following: (1) attempts to use the refund policy as a way to opt-out of any existing financial obligation and/or payment plan already committed to us upon signing up for our program, (2) change of business direction after purchasing the course

      5.2. An example of a situation where we would give a refund is if you do the entire course, tried your best, share with us what you learned and then give an objectively fair reason why you want your money back. This means we are expecting the following documents and tasks to be completed: 

• Proof of all worksheets being completed 
• A link to your Instagram handle proving that you have implemented the lessons accordingly and have made an effort of using our strategies with screenshots included 
• A link to your YouTube channel proving that you have implemented the lessons accordingly and have made an effort of using our strategies with screenshots included 
• Screenshots of the following: 
  • Your entire Facebook ad campaign, including campaign, ad set, and ad creatives mimicking what is shown in the program
  • The analytics from the ad campaigns that you ran using the strategies shared in the program

Proof of active participation, initiative, and responsiveness in the private Social Agent Academy Facebook community 

A progress rate of at least 80% within the Kajabi member’s portal 

Screenshots and proof that you have made an effort to ask questions when experiencing challenge during the program 

Disclaimer: Due to the digital nature of our course, we do not offer refunds for those who do not do their due diligence to ensure the course is the right fit for them. It is the customers responsibility to review our sales page and terms and conditions carefully prior to purchase, use or access to any of our products and online courses. The Social Agent Academy is a program that is designed to help real estate agents properly leverage social media. Please note, we do not offer partial refunds for our programs and our exclusive bonuses and course extensions are non-refundable under any circumstances.

6. Being Blacklisted + Disputed Payments.Mike Sherrard retains the right to ‘Blacklist’ you from accessing any and all materials, courses or other products or services she offers in the event that you do not pay your bills, dispute your payments, or if you steal any of our intellectual property. A student will be removed from the blacklist under the discretion of Social Agent Academy Inc. and under the conditions that the outstanding balance has been paid in full, and that the student is not eligible for a refund for the remainder of their course access. 

• In the event that a student wants to regain access to our online courses after disputing a payment(s), the student agrees to pay the Stripe fee for each payment previously disputed. If multiple disputes were filed, the student must pay for the program upfront in full before regaining course access. 

7. Payment Plans.You will have two options of payment plans with Mike Sherrard. You can either pay up-front in full or you can pay in monthly installments. Please note that for monthly payments, Stripe will automatically deduct the amount from the account information you provide Stripe. In the event the payment fails, you will not be able to access any of the information or content sold through our Site or any other of our courses, products or services. In the event of three failed payments, you understand Mike Sherrard may contract a collection agency to collect the money from you. If you wish to pay off your remaining account balance in full, you can do so at any time. Please note a payment plan is not a membership, in which you cannot cancel at any time. By signing up for our payment plan, you agree to pay the full balance owing of your payment plan. 

8. Breaking Payment Plans + Discontinued Payments.In the event that you break your agreed upon payment plan, our team will permit a three-month grace period and will actively work with you to get payments back on track. 

8.1 To get back on track with our program after 3+ months of delinquent payments, you must make up for ALL past due payments. Your access will be re-granted once your entire account is paid off. Please note: As long as your payments are made up within our 3-month grace period, Social Agent Academy students will still receive access to our program and community. For each delinquent payment beyond our 3-month grace period, this will affect your overall time permitted within our program and course. Lost time cannot be reclaimed. 

9. Course Access.As a Social Agent Academy student, your access to our program and private student community will activate immediately upon purchasing the program.

10. Course Updates + Bonuses.Our team actively updates our programs to ensure the majority of students’ biggest roadblocks are anticipated, minimized, and addressed. Students are automatically granted access to any updates within the Social Agent Academy core curriculum. Please note, enrolling in our program does not grant free access to any future bonuses other than the ones promised to be offered upon the time of enrollment.  Bonuses are non-refundable and cannot be exchanged for any other bonuses. Any students that enroll in our program within 30 days of a new bonus being offered to new students, we will happily grant you access to this bonus free of charge!

11. No Guarantees.We make NO GUARANTEES about any success that you’ll get from our Site or our courses or any of our free offers. We will do everything for you to succeed, but we make no guarantees since we try our best but can only control so much about your success through our courses. You understand that Mike Sherrard makes no guarantees whatsoever regarding any results based on any action or inaction relating to your life, social media accounts or businesses based on the information we share or services we sell or share for free through the Site. Ultimately, we will not be responsible or make any promises for what will happen in your life and business. Even if you’ve worked with us as client before and had certain results, we make no guarantee that they will happen again. We cannot be any more clear about this: We are here for you and want you succeed, but we make no promises regarding results and make no guarantees whatsoever. 

12. Entire Agreement.These terms and conditions and any other legal notices, policies and guidelines of the Social Agent Academy linked to these terms and conditions or contained on this Site constitutes the entire Agreement between you and Social Agent Academy relating to your use of this Site and supersedes any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by Mike Sherrard.

13. Site Terms of Use Modifications.Mike Sherrard may revise these terms of use for its website at any time without notice. By using the Site, you are agreeing to be bound by these Terms and Conditions of Use.

14. Limitation of Liability and Indemnity.In no event shall Mike Sherrard or its affiliates be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to view or use the materials or content on the Site, even if Mike Sherrard has been notified orally or in writing of the possibility of such damage. 

15. Governing Law.Any claim relating to Mike Sherrard website shall be governed by the laws of the Province of Alberta without regard to its conflict of law provisions.

16. Indemnity.As a condition of your use of the Site, you hereby indemnify Social Agent Academy and its directors and affiliates from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting or arising from your use of this Site.

Sincerely,

Mike Sherrard